Customer support strategy is necessary for any business that wishes to survive in the long run. The role of improved customer service has become all the more important due to incessant competitions around us. Order taking call center acts as a vital link between the firm and its customers.
The need for a specialized call center becomes necessary after the recent consumer survey statistics that claimed 85% of the customers instantly stop doing business with a firm on account of poor customer support services. Offering timely and relevant services to customers 24×7 is of utmost need. Online shopping businesses and e-commerce firms mostly need such services.
Customer’s Most Preferred Choice: According to the latest market research, 91% of the customers nodded their head saying placing orders over the phone is more convenient than following IVR applications. So, a company must offer applicable customer support for order taking throughout the year 24x7x365.
Scientific Management of Calls: For any company, it is a herculean task to manage the humongous amount of calls day in and out. However, call centers are quite adept and expert at call management. They ensure the scientific management of calls by letting all calls being attended to accurately and in the most outstanding manner.
Hassle-free Processing of Orders: No matter, how many orders a firm receives from its customers, the order taking call center outsourcing lets the recording of all order details get stored into the system carefully in a flawless manner. The market intelligence of 2017 quoted that 77% of the customers get extremely infuriated when there is a delay in processing of their orders.
Continuous Telephonic and Online Assistance: Some business houses fail to win the faith of the customers due to their non-offering of 24-hour assistance. However, such situations can be easily avoided by appointing a call center for that very purpose. Call centers always treat customers as their priority and offer round the clock telephonic and online assistance to them. Contact centers take orders and resolve customers’ grievances too.
The 2017 recent market intelligence report stated that 93% of the customers feel that companies need to add innovations like call center outsourcing for order taking in their businesses to offer more convenience to customers.
Tags : Call Center Outsourcing Call Center Services Customer Support Services Order Taking Call Center
