How to Enrich Your Team’s Customer Service Skills?
A contact center is the lifeblood of any business enterprise. Higher the level of satisfaction greater will be the chance of revenue generation for the firm. What really matters to the customers is the timely ..
4 Customer Engagement Trends To Follow in 2017
A customer service call center has to connect customers in an innovative way. The latest statistics by Walker have revealed that around 86% of the customers are ever ready to pay hefty prices for quality ..
How Much Does It Really Cost To Set Up A Customer Call Center?
Establishing a customer service call center for your business can be beneficial in the long run of generating more sales. The studies conducted by TNS Global says there has been a tremendous growth of 45% ..
How SME’s Can Create An Advantage Through Call Centers?
Call Centers have increased in number in the recent times as most of the companies outsource their work to them in order to solve consumer problems. Some of the companies have their own call center ..